Please contact us if you do not receive your order after 90 days, we will contact the courier company for updates and provide a refund to you if the order is unable to deliver or lost.
Please contact us and attach videos/pictures to indicate the problem if there is any defect in the product you received. Please keep everything from the order intact. We will provide a replacement or refund after we receive and confirms the return.
The longest shipping delay we have encountered since the COVID-19 pandemic is over 140 days (as of the first tacking update, Excludes order processing time) is with the default free shipping option. If your order delays for more than 140 days, please contact us for a solution (refund or reshipment).
The COVID-19 pandemic has disrupted all international shippings, despite our effort to provide the best possible services we can, there may still be unexpected problems beyond our control. We sincerely apologize for anything that may happen and thank you for your understanding and effort to keep open communication.
The return window is open for 7 days, as of the date of arrival (according to tracking records).
Please first contact us to open your return request. We will then confirm your return eligibility and facilitate your return process.
To be eligible for a return, all items from your order must be in the same condition as you received, with the original packaging and all parts intact. A restocking fee may apply if the returned package has parts missing, human error damages, or severe packaging damages.
If the return is caused by the product quality or the mistake from us, you will be guaranteed to get 100% refund.
Once your return is received and inspected by our staff, we will send you an email notification to update your return status and confirm the refund solution.
If you are cleared for a full refund, the refund will be processed within 48 hours, and the credit will automatically be applied to your credit card or original method of payment. (Usually in about 15 business days, depends on the processing speed of your payment provider.)
Our staff will inspect the return once it is received. If there is any issue with the return (eg. missing parts, damages), we will send you an email notification on your return status. We discuss a solution based on the problem that occurred.
Free products, samples and promotional products with no-refund disclaimer are ineligible for refund.
Shop credits or gift cards are ineligible for cash refund.
Promotions and discounts used in order are ineligible to apply full-refund, refund will be based on the actual amount paid.
Any third-party fee incurred are ineligible for a refund. These may include but are not limited to: Foreign Transaction Fee from the customer's payment service, custom taxes, VAT, or expedited international shipping.
Please contact the distributor/seller for your order refund, we are unable to track order information or provide refund for products purchased from distributors.
If your shipment value is over $75 USD, we suggest you consider a credible shipping service with tracking available or purchase shipping insurance.
We DO NOT guarantee any refund if we do not receive the return.